#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
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Petra a zo c'hoarvezet ? Trugarez evit dibab amañ dindan
Petra a zo c'hoarvezet ? Trugarez evit dibab amañ dindan
Gwiriit mar-plij ma n'eus ket dija un danevell evit an hevelep dodenn
M'oc'h a-du, VOTIT evit an danevell-mañ. An danevelloù gant ar muiañ a vouezhioù a vo studiet DA GENTAÑ !
| # | Status | Votes | Game | Type | Title | Last update |
|---|
Deskrivadur dre ar munud
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• Mar-plij, eilit/pegit ar gemennadenn fazi a zo war ho skramm, ma zo unan.
Unknown email address when trying to recover the password for my account.
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• Displegit deomp, mar-plij, ar pezh ho poa c'hoant d'ober, ar pezh ho peus graet hag ar pezh a zo c'hoarvezet 'benn ar fin
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Mar-plij, eilit/pegit an destenn e Saozneg ha n'eo ket en ho yezh. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Ha dibres eo an destenn-mañ er sistem treiñ? Ma ya, daoust ha troet eo bet ouzhpenn 24 eur 'zo ?
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Displegit ho kinnig mar-plij, e berrgomzoù met en un doare resis, evit ma vefe an aesañ posupl kompren mat ar pezh ho peus c'hoant lâret.
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Petra oa diskouezet war ar skramm pa 'z oc'h chomet stanket (Skramm goullo ? Ul lodenn eus etrefas ar c'hoari ? Kemennadenn fazi ?)
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Pesseurt reolenn n'eo ket doujet gant azasadenn ar c'hoari-mañ ?
Unknown email address when trying to recover the password for my account.
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• Ha posupl eo gwelet torridigezh ar reolenn e replay ar bartienn ? Ma 'z eo ya, da be niverenn taol ?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Peseurt taol ho peus c'hoant c'hoari ?
Unknown email address when trying to recover the password for my account.
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• Petra emaoc'h o klask ober evit delankañ an ober c'hoari-mañ ?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• What happened when you try to do this (error message, game status bar message, ...)?
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
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• Da be bazenn ar bartienn eo en em gavet ar gudenn (petra oa testenn kemenn ar c'hoari) ?
Unknown email address when trying to recover the password for my account.
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• What happened when you try to do a game action (error message, game status bar message, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
-
• Mar-plij, diskrivit kudenn an diskwel. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
-
• Mar-plij, eilit/pegit an destenn e Saozneg ha n'eo ket en ho yezh. If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here. Ha dibres eo an destenn-mañ er sistem treiñ? Ma ya, daoust ha troet eo bet ouzhpenn 24 eur 'zo ?
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
-
• Displegit ho kinnig mar-plij, e berrgomzoù met en un doare resis, evit ma vefe an aesañ posupl kompren mat ar pezh ho peus c'hoant lâret.
Unknown email address when trying to recover the password for my account.
• Peseurt merdeer eo hoc'h hini ?
Google Chrome v97
Roll-istor an danevelloù bog
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Ouzhpennañ un dra bennak d'an danevell-mañ
- Niverenn taol all / Niverenn ar fiñv
- Ha renket eo bet ar gudenn gant an douchenn F5 ?
- Ha c'hoarvezet eo ar gudenn meur a wech ? Bewech ? Cheñch-dicheñch ?
- If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.
